Frequently Asked Questions

The Family Plumber is based in Los Alamitos, CA, and serves the surrounding areas.

Visit our contact page to get in touch with our team! You can either fill out our online contact form, or give us a call. Either way, our team will be in touch soon to help get you on track.

The Family Plumber is a family-owned business recognized for our industry expertise. We’ve been featured in publications like PHCC Contractor of the Year, Contractor Magazine, and Plumbing & Mechanical Magazine. We’re committed to providing top-notch plumbing services with a personal touch.

For preventative maintenance, we recommend having your drains professionally cleaned every one to two years. However, if you notice recurring clogs, slow drains, or foul odors, it’s a good idea to schedule a cleaning sooner to address a potential buildup before it becomes a major problem.

Common signs include water backing up in sinks or tubs, gurgling sounds coming from your pipes, slow-draining water in multiple fixtures, and unpleasant odors emerging from the drains. If you experience any of these, it’s best to call a professional right away.

While they can sometimes provide a temporary solution for minor clogs, we generally advise against using harsh chemical drain cleaners. These products can corrode your pipes over time, leading to more expensive repairs. Professional cleaning is a safer and more effective long-term solution that protects your plumbing system.

Common signs that your water heater needs attention include a lack of hot water, lukewarm water, strange noises like popping or rumbling, or visible leaks around the base of the unit. If your unit is over 10-12 years old and experiencing frequent issues, replacement might be a more cost-effective option. We can assess your system and provide an honest recommendation.

Modern water heaters are significantly more energy-efficient than older models, which can lead to lower utility bills. They also offer better performance, improved reliability, and often come with advanced features. A new installation is a long-term investment in your home’s comfort and value, backed by our 10-year warranty.

Most common repairs can be completed within a few hours on the same day. A standard water heater replacement typically takes between 2 to 4 hours. Our technicians work efficiently to minimize any inconvenience to your family and will provide a clear timeline before starting any work.

The most critical aspects include ensuring proper drain and vent installation to prevent clogs and odors, correct water line placement for fixtures, and compliance with all local building and plumbing codes. Getting the plumbing right from the start prevents costly leaks and repairs down the road.

We can guide you through the process of selecting high-quality and stylish faucets, toilets, showers, and tubs that fit your vision and budget. We’ll ensure the fixtures you choose are not only beautiful but also compatible with your home’s plumbing system for optimal performance.